Account & Billing

Your credit balance (Transactions) is available directly in your app and billing dashboard. Here's how to access it: In this section, you’ll see: If you are looking to view how many credits have been used and when, you can do this by viewing - View Statement link. On this page, you will see: This dashboard section gives you a quick snapshot of your system usage and remaining capacity before sending campaigns.

BulkMail’s credit system is simple: 1 credit = 1 action. Credits are deducted whenever you use specific services across the platform. Below is a breakdown of when and how credits are used, along with real-world examples. Credits are deducted in the following scenarios: API interactions, including: You will have 5,000 credits remaining. To optimise credit usage, avoid duplicate push/pull actions. Instead, consider: Using CSV uploads/downloads (manual but credit-free). Ensuring your API logic does not resend or repull unchanged data. Example 3: Email…

The Data Health Form is a key part of BulkMail’s responsible sending practices. It helps us understand the type, quality, and condition of your contact lists before they are used on our platform. This form is required when certain conditions are met and is designed to protect your sender reputation, improve email deliverability, and ensure ongoing POPIA compliance. We assess data quality for the following reasons: Older email lists (typically more than 6–12 months without recent engagement) are at higher risk of:…

BulkMail automatically applies a data retention policy to ensure that accounts, user records, and related data are managed securely and in line with compliance requirements such as POPIA. This policy is designed to reduce unnecessary data storage, safeguard personal information, and maintain the performance and reliability of the platform. If your account is actively used, or your user records are regularly engaged, the data retention rules do not limit your access or data. Active usage includes: These activities keep your account and…

BulkMail follows a structured, multi-layered backup strategy to ensure client data is secure, recoverable, and protected against system failures. We retain: Daily backups for the past 7 days Weekly backups for the 3 weeks prior to that No Cloud-Based Data Storage We do not store client data in the cloud. Cloud infrastructure is used only for non-sensitive assets such as images. System Resilience and Monitoring Our database architecture is built for resilience and redundancy. Most system issues are resolved internally without affecting…

Credits are usually loaded quickly, but some timing rules apply. Credits are only added during the following times: Monday to Thursday: 08:00 – 16:30 Friday: 08:00 – 13:00 Weekends and public holidays: No credits are loaded Important Tips Plan ahead: Always purchase credits before running a campaign, especially outside office hours. Delayed loading: If you buy credits after hours, they will only reflect on the next working day.

If you're experiencing issues with your BulkMail account and can’t find the answer in our Help Centre, you can easily contact our support team by opening a support ticket. Fill in the required details: If you're currently experiencing issues: Go to your billing account and submit a support ticket immediately. Our local support team will respond as soon as possible.

When a subscriber claims that their unsubscribe request was not honoured — and further invokes their rights under the Protection of Personal Information Act (POPIA) — this becomes a formal compliance matter. It is critical that this is handled: Under POPIA, once consent is withdrawn, marketing communication must stop immediately. A data subject may also request access to their data, correction, or full de-identification. This guide explains both: Under POPIA, the following sections apply: There is a legal difference between: An unsubscribe…