How to Open a Support Ticket

If you're experiencing issues with your BulkMail account and can’t find the answer in our Help Centre, you can easily contact our support team by opening a support ticket.

When Should You Open a Ticket?

• You’ve checked the Help Centre but couldn’t resolve the issue
• You’re experiencing technical problems or errors
• You have account or billing queries that need personal assistance

How to Submit a Support Ticket

Step-by-step Instructions:

1. Log in to your BulkMail billing account.
2. Navigate to the Support or Help section in your dashboard.
3. Click on ‘Submit a Ticket’.

4. Fill in the required details:

   • Subject of your query
   • Description of the issue
   • Attach any relevant screenshots or files
5. Click ‘Submit’ to send your ticket to our support team.

Need Help Right Now?

If you're currently experiencing issues:

• Go to your billing account and submit a support ticket immediately.
• Our local support team will respond as soon as possible.