Support

BulkMail automatically applies a data retention policy to ensure that accounts, user records, and related data are managed securely and in line with compliance requirements such as POPIA. This policy is designed to reduce unnecessary data storage, safeguard personal information, and maintain the performance and reliability of the platform. If your account is actively used, or your user records are regularly engaged, the data retention rules do not limit your access or data. Active usage includes: These activities keep your account and…

BulkMail follows a structured, multi-layered backup strategy to ensure client data is secure, recoverable, and protected against system failures. We retain: Daily backups for the past 7 days Weekly backups for the 3 weeks prior to that No Cloud-Based Data Storage We do not store client data in the cloud. Cloud infrastructure is used only for non-sensitive assets such as images. System Resilience and Monitoring Our database architecture is built for resilience and redundancy. Most system issues are resolved internally without affecting…

Credits are usually loaded quickly, but some timing rules apply. Credits are only added during the following times: Monday to Thursday: 08:00 – 16:30 Friday: 08:00 – 13:00 Weekends and public holidays: No credits are loaded Important Tips Plan ahead: Always purchase credits before running a campaign, especially outside office hours. Delayed loading: If you buy credits after hours, they will only reflect on the next working day.

If you're experiencing issues with your BulkMail account and can’t find the answer in our Help Centre, you can easily contact our support team by opening a support ticket. Fill in the required details: If you're currently experiencing issues: Go to your billing account and submit a support ticket immediately. Our local support team will respond as soon as possible.