Issue When Choosing a Date for Sending a Campaign

Some users experience problems when selecting a future date and time for a campaign. This is typically not a platform error, but rather a result of browser plugins interfering with the date field.

What Causes This Issue?

Certain browser extensions are known to interfere with form fields, including the date and time selector. These plugins may auto-fill, modify, or override inputs — preventing you from properly scheduling your campaign.

Common Offenders:

• Grammarly
• Auto form-fill plugins
• Password managers
• Accessibility or productivity extensions

These tools are useful in general browsing but can disrupt interactive elements on platforms like BulkMail.

How to Fix the Problem

Try one or more of the following steps to resolve the issue:

1. Use a private/incognito window

   • This disables all plugins by default.
   • Ideal for one-off campaign scheduling tasks.

2. Disable specific plugins for BulkMail

   • Most extensions allow you to pause or whitelist sites.
   • Add *.bulkmailapp.co.za to your extension's exclude list.

3. Switch to a different browser

   • If the issue appears in Chrome, try Firefox, Edge, or Safari.
   • Useful to isolate whether the issue is browser- or plugin-specific.

4. Uninstall unused plugins

   • If you're not actively using the plugin, removing it entirely improves overall browser performance and reduces potential conflicts.

5. Minimise plugin usage when using BulkMail

   • For best results, access your account with minimal browser interference.

If you the steps above, you should be able to select future dates and times without issue. If problems persist, please contact our support team for further assistance.